ABC Banking Corporation Ltd (the “bank”) is committed to offer internet Banking services (the “services”) to meet and exceed its clients’ needs and expectations whilst at the same time ensuring convenience, security and quality to its different stakeholders while maximizing on client’s satisfaction. We are committed to provide a secured and confidential online financial service environment in order to create a better and seamless experience and secure-feel banking journey while accessing our online services at https://abcb.mu/. In this respect, our policies regarding the aforesaid services are developed in accordance with relevant and applicable guidelines and regulatory authorities.

Reliability and Quality Services

  • We shall ensure that our services and products standards are tailored according to the current banking requirement of the Bank of Mauritius and as per our customers’ expectations and best interests at all times.

  • The systems and technologies that we use are robust and reliable to run and support the online financial services and address any related security and privacy concerns that our customers might have.

Transparency of Products and Services

  • We ensure that our products and services are fairly and accurately disclosed and the features, terms and conditions including any fees, charges, as well as relevant interest rates are disclosed transparently.

  • We shall not engage in deceptive, misleading or false representations with regards to our products or services and ensure that any disclosure thereof of our products and services are fair and accurate.

Privacy and Confidentiality

  • We shall ensure that our clients’ personal and financial information are safely guarded and the collection, processing, usage, storage of such information and/or data are strictly confidential. We commit to the highest standards of service and confidentiality.

  • We shall ensure that our security procedures are efficient and there are sufficient safeguards and/or precautionary measures to protect the loss, misuse or alteration of information or unauthorized access.

Prompt Response to Enquiries or Complaints

We welcome and encourage our clients to address any of your queries, feedbacks, comments, suggestions, concerns or complaints which they may have in respect of our products or services through our email on: [email protected]